Privacy Policy

Introduction

This privacy policy explains how verdant-dash.com collects, uses, and protects personal information provided by users of this website and clients engaging our services.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Information We Collect

Information You Provide

When you use our consultation request forms or contact us directly, we collect:

• Full name
• Email address
• Service selection information
• Any additional information you choose to provide in message fields

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Processing consultation requests and responding to enquiries
• Providing property search and rental assistance services
• Communicating about services, appointments, and property opportunities
• Improving website functionality and user experience
• Complying with legal obligations

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: When you submit information through our forms, you provide consent for us to process that data for the stated purposes
• Contract performance: Processing necessary to provide services you have requested
• Legitimate interests: We have legitimate interests in operating our business, improving our services, and communicating with clients

Information Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties.

We may share information with:

• Property owners or landlords when arranging viewings or negotiating on your behalf, with your explicit consent
• Professional service providers who assist in service delivery, under confidentiality agreements
• Legal or regulatory authorities when required by law

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Client information related to active service engagements is retained for the duration of the engagement plus seven years for legal and accounting purposes.

Enquiry information from individuals who do not proceed with services is typically retained for two years, then deleted.

Your Rights

Under data protection legislation, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request limitation on how we process your data
• Objection: Object to processing based on legitimate interests
• Data portability: Request transfer of your data to another organisation
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us using the details provided on our contact page.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site usage. For detailed information about our cookie practices, please review our Cookies Policy.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

These measures include encryption of data in transit, secure server environments, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing the privacy policies of any sites you visit.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last updated" date at the top of this page.

Significant changes will be communicated to active clients via email. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact Information

For questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Email: privacy@verdant-dash.com
Address: 87 Duke Street, Liverpool, L1 5AS, United Kingdom

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

ICO contact information: www.ico.org.uk